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At a Glance

Solutions-Based Training for Businesses

The Division for Professional Engagement is the answer for all your training needs and will deliver training at your site. DPE brings professional instructors to your company at a time that is convenient for you and your team. With as few as 10 participants or as many as 40, DPE can build a training program for you. Some companies request monthly training sessions, while others choose weekly classes. It’s your choice.

Below are some of the topics DPE presents. These blocks of instruction can be customized to meet your organization’s specific needs.

For information and pricing, please contact the Division for Professional Engagement at dpe@uindy.edu or call 317-788-3393.

The Art of Effective Communication

As a supervisor/manager in the work environment, you are always communicating a message to your employees and peers, is it the right message?  The message is usually delivered verbally, but we also deliver strong non-verbal messages. In fact, these non-verbal messages may be the most powerful of all, especially in the work environment. This block of instruction looks at the powerful art of effective communication critical to your success as a supervisor or manager.

Using DiSC to Improve Working Relationships

Each of you plays a pivotal role in the overall success of your organization by motivating people, leading and managing individual or group work activities, and effectively recognizing and rewarding positive performance and outcomes.  DiSC is a powerful, but easy to use tool, which enables a supervisor or manager to better understand how different people think, feel, and act in different situations.  

Building Trust

According to Stephen R. Covey, “trust is the highest form of human motivation” and is “closely related to different levels of communication” within organizations. As a supervisor or manager building that trust is critical to the overall effectiveness of the organization as well as the development of interpersonal relationships in the work environment.  Adapted from the book Speed of Trust, Stephen M. R. Covey, this block of instruction will look at the “13 Ingredients of Trust.” 

Performance Intelligence at Work: Developing the Winning Mindset

Based on the research and book by Dr. Judy Ness Bell, Performing Intelligence ™ at Work: the Five Essentials to Achieving the Mind of a Champion is a program that helps individuals and companies perform their best, when it matters most by applying various elements of sports psychology to the business environments. This block of instruction will address the “Five Essentials to Achieving the Mind of a Champion”: “Confidence, Focus, a Winning Game Plan, Self-Discipline and Competitiveness” as a means to improve organizations and the business professionals.   

Ethical Dilemmas: Shades of Grey

During this highly interactive session, we will explore the “not so black and white” ethical dilemmas that business leaders are often faced with today. We will ask the questions, “Can there be multiple sides to an ethical quandary?”  Using real like business case studies, participants will dissect the issues and discuss both the positive and negative impact of various decisions requiring an ethical compass.  Participants will learn how to lead through challenging situations by asking hard questions, making the right choice for their business, and modeling high ethical standards in a business environment with many shades of gray.

Leadership, Power and Influence

Leadership skills are critical within an organization. Leadership occurs whenever one person attempts to influence the behavior of an individual or a group. This interactive session is designed to help participants understand the concepts for building and the use of power and influence and to learn the skills of influencing through exchange and reciprocity.

MBTI®, Leadership and You

The MBTI® instrument was developed by Isabel Myers and Katharine Briggs as an application of Carl Jung’s theory of psychological types. This theory suggests that we have opposite ways of gaining energy (Extraversion or Introversion), gathering or becoming aware of information (Sensing or Intuition), deciding or coming to a conclusion about the information (Thinking or Feeling), dealing with the world around us (Judging or Perceiving). The MBTI® assessment provides the tools you need to help your people better understand individual differences.

Leading Change

Leading change, making appropriate decisions, diagnosing the need for change, addressing the resistance often associated with change, and evaluating the change implementation are all vital to the life of an organization. This session provides multiple theories of change, models for diagnosing the need for change, examples of effective change, and the implementation of effective (and non-effective) change.  It also provides a series of leadership attributes and practices that are necessary for initiating and/or leading effective change. This session is hands-on, reflective, and introspective and provides the tools for successfully leading change. 

Conflict Resolution

Kenneth Thomas defines conflict as “The condition in which people’s concerns – the things they care about – appear to be incompatible.” Conflict in organizational settings is inevitable and how we deal with conflict has a direct impact on organizational success. Using the Thomas-Kilmann Conflict Mode Instrument and Model, we can learn to manage conflict effectively within out organizational environment.

Team Building

Leaders in today’s organizations are expected to respond to an environment characterized by coercive political, governmental, and legal regulations; a litigious society; economic instability; higher customer demands; intensified global competition; expanding terrorism; evolving employee demographics; instant communication; and ever changing technology. The response within many organizations is the use of teams.  This interactive session is designed to help leaders understand the concepts related to effective teamwork and team building.

Connecting Generations in the Workforce

This block of instruction promotes openness, understanding and productive communication across the various age groups within a department and/or an organization.  “Connecting Generations” looks at the four generations in the workplace; the birth years; the shared generalities of the four generations; a look at the events that shaped each generation; insights into the messages of the times that influence paradigms, attitudes and behaviors.

Emotional Intelligence

In this workshop participants learn what Emotional Intelligence (EI) is and why, when practiced consciously, it can improve relationships and personal success.  The session will introduce the four domains of EI and the behaviors associated with each domain. Through an assessment completed before the workshop participants will identify strengths and opportunities to grow in the 18 key behaviors of EI.

Leadership Styles

This instructional block reviews various leadership styles in an organization. Participants take a leadership self-assessment which helps them identify their own leadership style, and determine how their style can be used to move an organization forward.

Learning Styles

Not only do we have our own learning and working preferences, we also have our own thinking preferences. In this interactive session, participants will discover how they take in information, as well as how they organize this information once it enters the neural networks of the brain. Participants will take the Gregorc Style Delineator, a self assessment for adults, to make this determination. Our preference or style affects how we interact with those within our organization, how we receive and process information through a presentation, and how we process conversations with others. Understanding these learning, working, and thinking preferences allows us to provide effective leadership and, if viable, followership, within our organization.

Engaging Your Workforce to Maximize Results

According to the Gallup Management Journal’s survey on employee engagement, 27% of US workers are engaged, 59% are not engaged and 14% are actively disengaged.  Gallup estimates the US economy loses up to $350 billion per year in productivity as a result of disengaged employees missing work or undermining improvements and results. In this workshop, participants will explore the role leaders’ play in employee engagement, review important ideas and techniques to inspire and engage employees, and Identify key actions to implement with employees to get results.

Leadership and Balance from a Woman’s Point of View (Not Always Available)

As a woman, you have innate strengths that, when recognized and utilized, make you an excellent leader. 
Recognize your innate feminine strengths of collaboration, communication and resilience and learn how to put them to use for effective leadership. Through assessments, interactive discussions and development of personal strategies, you’ll learn how to bring out the best of you and put it to use in the workplace.

He Said, She Said…Gender Communication in the Workplace (Not Always Available)

Oftentimes men and women use different processes for communicating. For successful communication in the workplace, it is important to understand the ways men and women process information, leadership styles and communication styles. Emails are an important part of the workplace. Learn how to develop effective communication online with the opposite gender.

Strategic Planning: Envisioning and Planning the Future

Business historian Alfred Chandler, as cited in In Search of Excellence, believed, “Get the strategic plan down on paper and the right organizational structure will pop out with ease, grace and beauty.” Organizations which have aligned purpose with activity are not only prepared for the future, but will define it. Changing political, social, economic and environmental forces must be identified and tracked so change is not feared as a threat, but embraced as an opportunity. This workshop is designed to put participants in the position of identifying current driving factors, envision how they may change and influence their organization and respond accordingly. In a time of stress, economic downturn and uncertainty, this class will use a variety of strategic planning tools and concepts for purposeful, progressive and productive growth.

Focused Conversation

Discussions and meetings with no results, or worse conflicting results, are great drains of resources. An effective leader uses techniques of “Focused Conversation” to generate enthusiasm, consensus, and commitment to a shared vision. The participants will learn the steps and techniques for greater result-oriented interactions.

Five Behaviors of a Cohesive Team

Building and leading a cohesive, results-oriented team is a significantly important leadership skill. Based on Patrick Lencioni’s work The Five Dysfunctions of a Team, this workshop will explore each of the 5 building block behaviors of a team: Trust, Conflict, Commitment, Accountability and Results and help you unlock each within your team.

Doing More with Less

Current processes can be evaluated and likely improved by eliminating wasteful steps, thus accomplishing the task of adding more value for the customer using the same or fewer resources. Utilizing a simple exercise designed for process improvement, a process can be evaluated, wasteful steps can be identified, and blueprint for an improved process can be created.

How the Best Leaders Make People Better

Based on the work of Liz Wiseman and the book Multipliers, learn the disciplines of leaders who "multiple" the people on their team as well as the behaviors that "accidentally diminish" others' effectiveness. Research has found that "multipliers" get twice the performance from their team by bringing out their intelligence and talents. If you'd like to be a leader who helps others be their best and reach their individual potential, learn how to identify your accidental diminishing behaviors and how to overcome them - and watch how people begin to contribute more. 

You Are a New Supervisor. Now What?

Yesterday they were your peers; today you’re their supervisor. This session will give you rock solid, proven strategies and mindsets to ensure confidence, effectiveness and success as a new supervisor. Participants will learn to recognize strengths and opportunities for growth, and also effective team building and feedback strategies.

The Accountability Experience

Accountability is a skill that can be learned and strengthened. In this preview of The Accountability Experience by Linda Galindo, participants will recognize the value of working in an environment of accountability as well as learn about The Accountability Cycle. Specifically, participants will learn the Accountability Cycle and its 3 phases:   Responsibility, Self-Empowerment, and Accountability.