Common Concerns for Parents
Additional information about these and other common concerns is available in the Parent Handbook.
Meal plan requirements
UIndy offers four levels of meal plans that depend on a student’s resident status and how often he or she plans to eat on campus. New residents are required to select either the 14-meal-per-week or 20-meal-per week plan. This is designed to help students adjust to living on their own without having to worry about buying and preparing food, especially for students who do not have their own transportation. Establishing meal plans also enables our food service operation to plan ahead and make food purchases based on a reliable estimate of quantities needed.
Student Health Center
The Student Health Center is located in Schwitzer Student Center and employs two full-time nurse practitioners and a part-time physician to provide students with limited medical services, including treatment for acute illness and injuries, allergy shots and vaccines. The Student Health Center is a fee-for-service office, which means that visits are free, but nominal fees are charged for medications, testing, immunizations and treatments. To keep costs low, the Health Center does not accept or bill health insurance companies, but will provide a receipt that can be filed with your insurance for reimbursement. Insurance information is collected, however, in order to help students who may need medical services off campus select appropriate providers. Payment is expected at the time of service and can be made by cash, credit or debit card, or check. Learn more about the Student Health Center or call 317-788-3437.
Obtaining student grades
UIndy fully complies with the Family Educational Rights and Privacy Act (FERPA), which states that all student academic information is confidential, including grades. Once a child reaches 18, the confidentiality rights transfer to the student. For that reason, UIndy will only release a student’s academic records to the student. Students can authorize release of academic progress reports to parents during the freshman year by signing a form in the Registrar’s office. Read more about FERPA guidelines.
Adjustments to college life
Students often experience homesickness when they first arrive at college and even at the beginning of a new semester after a long break. Encourage students to get involved in campus activities, which will help them make friends and feel more at home. In addition, UIndy’s Counseling Center has licensed psychologists and supervised interns available to assist and talk to students who need extra help. All services are free and confidential.
Sometimes, despite best efforts, roommates don’t get along. A student’s parents and family can help best by urging the student to work through these issues with the help of trained university staff. Resist the urge to step in and sort it out—encourage your student to take the lead!
Each residence hall is staffed by a group of paraprofessionals called Resident Assistants (RAs) who are available to help students with questions or problems. Encourage your student to speak with the RA about a problem that cannot be resolved through a discussion with the roommate.
UIndy has a number of tools to assist students in developing harmonious roommate relationships, including roommate agreement forms and mediation by the RA. There is plenty of support for the student willing to take charge and ask for it, and being able to manage that process develops a student’s confidence and maturity.
Campus emergency alerts
UIndy works with Rave Wireless to send Watchdog emergency alerts. Rave specializes in higher education and comes highly recommended for speed and reliability of message delivery. This service sends emergency alerts through text messages, emails and phone calls.
We are advising students to add their cell phone and any personal email address to the system; commuter students will want to include their home phone. (It could save them a trip to campus in bad weather!) They also are welcome to add parent contact information to their profile, as long as parents understand they will receive all emergency notifications regardless of time of day. Phone messages originate from 317-788-3559, so phones with Caller ID can be programmed to display the name “Watchdog” when that number calls. You can help us by urging your student to use the convenient Watchdog channel that has been set up on My UIndy (on the My Stuff tab) to complete the registration process and sign up for their preferred modes of receiving alerts, including text messages. Students will be able to add and delete contact information any time they choose by accessing the system through the My UIndy channel.