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- Parent/Guardian Proxy
- Repeating a Course
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- Student Services Quick Guide
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Parent/Guardian Proxy
A Parent/Guardian Proxy account allows a parent or guardian to view certain pieces of a student's financial aid and academic record online. Access is granted and maintained by the student. A parent or guardian will only see information their student has authorized them to view. The student can grant or remove access at any time. Please note that the University cannot, under any circumstance, confirm, grant, revoke, or modify a Parent/Guardian Proxy account on a student's behalf.
Frequently Asked Questions
Q: What is a Parent/Guardian Proxy Account?
A: Students can authorize parents or legal guardians access to view certain pieces of their student information online. Access is granted and maintained by the student. The University will not, under any circumstance, confirm, grant, revoke, or modify a Parent/Guardian Proxy account on a student's behalf.
Q: What information can a proxy see?
A: A proxy will only see the pieces of information they have been authorized to view. Students select what information will be viewable when they set up the account, and can grant and remove access at any time. Examples of information a student may grant access to are class schedule, financial aid status, and account summary.
Q: Can a proxy see their student's grades?
A: Yes, a student can grant their proxy access to view their midterm and final grades.
Q: What is a Financial Aid Passphrase?
A: A Financial Aid Passphrase is a unique code word or phrase that may be created by a student for their proxy. A proxy needs to use this passphrase when they call the Financial Aid Office for assistance regarding the information they have been authorized to view. Financial Aid administrators will validate this passphrase and the proxy’s access before speaking with the proxy in an effort to protect the rights of the student. If the proxy has not been granted access, the information cannot be discussed. Other administrative departments such as the Office of the Registrar will not share academic information over the phone with anyone other than the student; the passphrase is only used by Financial Aid.
Q: How do I establish a Parent/Guardian Proxy Account?
A: Log in to your self-service portal to create an account for your proxy. Click Proxy Management to begin this process. Click Add New and then you will be prompted to enter in your proxy's information. If you require assistance, please review the following documentation: Creating a Parent/Guardian Proxy Account
Q: How do I modify, extend, or end access I previously granted?
A: Within Proxy Management, you can modify, extend, or end a proxy's access. For additional instructions on this, please review the following documentation: Viewing and Modifying a Parent/Guardian Proxy Account
Q: Will a proxy be notified if I modify or revoke their access?
A: No. No notification is sent to a proxy when a modification to access or authorizations is made.
Q: My proxy forgot their password; can I help them?
A: Yes. Within Proxy Management, you can send them a 'password reset' email. For additional instructions on this, please review the following documentation: Viewing and Modifying a Parent/Guardian Proxy Account
Q: Can I send my Financial Aid Passphrase to my proxy?
A: Yes. Within Proxy Management, you can email your Financial Aid Passphrase to your proxy. For additional instructions on this, please review the following documentation: Viewing and Modifying a Parent/Guardian Proxy Account
Q: I already have a proxy account. How do I log in?
A: Proxy Account Login
Q: How do I establish a Parent/Guardian Proxy Account?
A: Your student must initiate the process via their self-service portal. If they have questions, please direct them to this webpage. Once they initiate the process, you will receive an email with instructions on how to claim your proxy account. If you require assistance while claiming the account, please review the following documentation: Claiming a Parent/Guardian Proxy Account
Q: What information can a proxy see?
A: A proxy will only see the pieces of information they have been authorized to view. Students select from a list of available pages what information will be viewable when they set up the account, and can grant and remove access through Proxy Management.
Q: I am a proxy and I can’t see all of my student’s information; can you change that for me?
A: Only the student can modify a proxy’s access. The University of Indianapolis cannot, under any circumstance, confirm, grant, revoke, or modify a Parent/Guardian Proxy account on a student's behalf. If you have questions about your access, please speak with your student.
Q: Information I used to be able to see is no longer viewable. Why?
A: Students have the ability to add or remove access at any time. Also proxy access can expire. If you have questions about your access, please speak with your student.
Q: What should I do if I forgot my password?
A: If you cannot remember your password, visit the Proxy Account Login page and click Forgot Password. An email will be sent with instructions on how to reset your password.
Q: I am a proxy and I don’t know my Financial Aid Passphrase; can you send it to me?
A: No. Only the student who set up your account can share the passphrase with you. Please speak with your student.