Partner With Us: Faculty Help & Support
Practical help. Meaningful partnership. Support for teaching, scholarship, and innovation.Explore the many ways the Faculty Academy can support your teaching, scholarship, and innovation - from Brightspace troubleshooting to programmatic development and course design partnerships.
Quick Help
Need help right now? Start here for immediate support and answers before submitting a ticket or requesting a consultation.
Receive Live Help with Lumi Chat right within your Brightspace course.
Most Brightspace questions can be resolved instantly using Lumi.
Brightspace Email Support: helpdesk@D2L.com
Faculty Academy Help
View our calendar to request a consult.
UIndy IT Help Desk
Create a Help Request Ticket
(fastest way to get assistance).
Faculty Support Requests
Use these forms to request specific course, program, or system support. Each link opens a ticket in the UIndy Help Desk system and will connect you directly with the right team.
- Brightspace General - General Brightspace Support
- Course Consultation/Design - Request instructional design or course setup help
- Grade Tool (Setup) - Help with Brightspace grades setup
- Learner Incomplete Request - Provide students with extended access to a course
- Language Placement Exam Access/Reset - Request access or reset for placement exams
- Dept./Program Role Change - Request or update departmental course roles
- Parent Site Request - Request a prime course shell for development/testing
- Collaboration Site Request – Request a site for cross-department collaboration
- Course Merchant Site Request – Request setup for paid/non-credit course offerings
- Promotion & Tenure Site Request - Request setup for P&T review
- Parent Site Request - Request a prime course shell for development/testing
- Third-Party Integration Request – For legal approval and LMS integration (not general faculty help)
- Learning Outcomes, Achievement Schemes & Grade Schemes – Request setup or alignment of program/course outcomes
Partner with us
Beyond troubleshooting, we partner with you to design courses, improve learning outcomes, and support innovation. Explore our areas of partnership below.
We provide workshops, consultations, and mentoring to help faculty grow as teachers, scholars, and professionals at every career stage.
- Amanda Miller: Faculty Development (Classroom & Hybrid) - Schedule a 20-minute consultation with Amanda Miller
- Steve Nawrocki: Adjunct Support, Peer Coaching, Faculty Governance, Promotion & Tenure, and Faculty Communication with the Administration - Email Steve Nawrocki to arrange a consultation
- Tracy Johnson: Peer Coaching & Classroom Support - Email Tracy Johnson to arrange a consultation
- Julie Gahimer: New Faculty Support - Email Julie Gahimer to arrange a consultation
- Sarah Wareham: Peer Coaching - Email Sarah Wareham to arrange a consultation
- Michelle Itczak: Faculty Connections - Email Michelle Itczak to arrange a consultation
- Kate Reinhardt: Peer Coaching & Multimodal Literacy - Email Kate Reinhardt to arrange a consultation
Our instructional designers partner with faculty to create engaging courses using research-informed practices, innovative technology, and active learning strategies.
- Marsha Wilson Wood: QM alignment, Learning Engagement, Pedagogy, Design & Development - Schedule a 20-minute consultation with Marsha Wilson Wood
- Nana Boadum: Learning Engagement, Design Thinking, Instructional Alignment, UXD - Schedule a 20-minute consultation with Nana Boadum
- Michelle Itczak: Embodied Learning/Engaging Pedagogy - Email Michelle Itczak to arrange a consultation
- Sarah Wareham (Co-Director): Universal Design for Learning - Email Sarah Wareham to arrange a consultation
- James Willis (Co-Director): Brightspace, In-Person & Online (Synchronous/Asynchronous) Teaching Modalities - Schedule a 20-minute consultation with James Willis
- Tracy Johnson: The process of teaching and learning, Active Learning - Email Tracy Johnson to arrange a consultation
- Cam Powden: Brightspace and Instructional Technology - Email Cam Powden to arrange a consultation
We support course and program quality through tools such as Quality Matters, accessibility reviews, and alignment frameworks that strengthen the student learning experience.
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Marsha Wilson Wood: Quality Matters (QM) - Schedule a 20-minute consultation with Marsha Wilson Wood
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Nana Boadum: Quality Online/Hybrid Course Review - Schedule a 20-minute consultation with Nana Boadum
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Angela Lee: Quality Matters (QM) - Email Angela Lee to arrange a consultation
We offer guidance and resources for faculty scholarship and creative work, including support for the Scholarship of Teaching and Learning (SoTL).
- Amanda Miller: Scholarship of Teaching and Learning, Qualitative Scholarship - Schedule a 20-minute consultation with Amanda Miller
- Steve Nawrocki: Research & Statistical Design - Email Steve Nawrocki to arrange a consultation
- Interested in scheduling research mentorship? Kindly check out our Faculty Invested in Research Mentorship (FIRM) Survey
We connect faculty to resources that enhance student learning and persistence, from study skills development to academic support partnerships.
- Amanda Miller: Supporting Underrepresented Students - Schedule a 20-minute consultation with Amanda Miller
- Steve Nawrocki: Support for Graduate Programs & Graduate Students - Email Steve Nawrocki to arrange a consultation
- Tracy Johnson: Active Learning, Literacy Education - Email Tracy Johnson to arrange a consultation
- Kate Reinhardt: Multimodal Literacy - Email Kate Reinhardt to arrange a consultation
We assist with educational technology systems and enterprise level integrations, ensuring reliable, secure, and up-to-date platforms for teaching and learning.
Serdar Oguz: Brightspace System Administration - Schedule a 20 minute consultation with Serdar Oguz
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Brightspace Upgrades, Configuration & Maintenance
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Brightspace & Banner Integration via Ellucian ILP (Re: Courses, Enrollment, Instructor Load etc.)
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Brightspace System Roles & Permissions (Re: School, Department, Program Hierarchy)
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Brightspace & Sease Institute
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Brightspace Learning Outcomes & Achievement Scales
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Brightspace Grading Schemes
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Brightspace Collaboration Sites
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Brightspace & Third-Party Integrations
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Brightspace Language Placement Exams