Student Complaint Process

The University of Indianapolis (UIndy) strives to provide the highest-quality educational experience for all its students. However, if a conflict arises, UIndy seeks to resolve these concerns, complaints, or grievances expeditiously, fairly, and amicably. When registering complaints, UIndy students must follow the policies and procedures published in the UIndy Student Handbook and respective departmental handbooks.

Please note that processes for appeals of grades, academic misconduct, student misconduct, program dismissal, and other formal institutional actions are outlined in the UIndy Student Handbook and specific program handbooks. The formal complaint process outlined here is NOT an additional avenue for appeal in these situations.

The University encourages the UIndy community to first address concerns directly with the University offices and/or involved parties whenever possible. The following contact information and resources may be helpful to you in resolving your issue:

• Financial Aid: financialaid@uindy.edu or visit the student consumer information page
• Information Systems: techhelp@uindy.edu
• Office of Student Billing and Payment: studentbilling@uindy.edu
• Registrar: registrar@uindy.edu
• Research Misconduct: hrpp@uindy.edu
• Residence Life: reslife@uindy.edu

• Sex Discrimination/Title IX: Visit the Title IX/Sexual Misconduct Resources page

• Student Affairs: studentaffairs@uindy.edu

See Other University Offices

In situations where the concern involves a specific faculty or staff member, students should first attempt to address it in a timely manner with the individual in question, and, if not resolved, discuss it with the department head (program director/chair or staff supervisor) and then the dean of the academic unit. 

If the concern remains unresolved, please proceed with the formal complaint process outlined below. There is a two-year statute of limitations for filing a formal complaint/grievance from the time of the incident of concern.

Following submission, your complaint will be routed to the appropriate office. Someone will acknowledge receipt of the complaint in a timely manner.

External Authorities

UIndy encourages students to exhaust all appropriate options listed above to resolve concerns. However, in situations where the complaint is not resolved by the institution, the following external authorities may be contacted by students residing in Indiana:

• Division of Student Financial Aid, Indiana Commission on Higher Education
• Federal Student Aid Ombudsman (federal student loan issues)
• Indiana Commission on Higher Education
• Indiana Civil Rights Commission (civil rights violations or discrimination)
• Indiana Attorney General (violations of state or federal law)
• Higher Learning Commission (institutional accreditation)
• Department of War (voluntary education partnership memorandum of understanding)

External Authorities for commuter or online students who do not reside in Indiana: UIndy is part of the National Council for State Authorization Reciprocity Agreements (NC-SARA). Students residing in a SARA state may report concerns to the Indiana Department of Higher Education. Students from California, the only state that does not currently participate in SARA, may file a complaint in their home state.